Refund & Return Policy for HomeDecorsHaven.com
At HomeDecorsHaven.com, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase or encounter any issues, we're here to help. Please review our refund policy below for a hassle-free resolution.
1. Eligibility for Refunds - We offer refunds under the following conditions: Damaged or Defective Items: If the product is damaged, defective, or not as described upon arrival.Non-Delivery: If the item has not arrived within the promised delivery timeframe.Wrong Item: If you received a different product than the one you ordered.
2. Refund Request TimelineTo be eligible for a refund, you must:Submit your refund request within 15 days of receiving the item.Provide proof such as photos or videos for damaged, defective, or incorrect items.3. Steps to Request a RefundContact us via email at upadhyayjayantkolkata@gmail.com or through our website's customer support form. Include your order details (order number, item name) and the reason for your refund request. Attach any relevant evidence, such as photos or tracking information.
4. Refund Resolution Process After receiving your request, our team will review it within 5 business days. If approved by supplier, the refund will be processed within 7-10 business days via your original payment method.
5. Conditions Not Covered by Refunds
Change of mind or buyer's remorse.Items that are damaged due to misuse or improper handling by the customer.Requests submitted beyond the 15-day refund request period.
6. Partial Refunds or ReplacementsIn some cases, we may offer partial refunds or replacements based on the product issue and agreement with the customer.
7. Return ShippingFor eligible refunds involving item returns, return shipping costs may be covered if the issue is due to damage, defects, or incorrect items.For other cases, the buyer may be responsible for return shipping.
8. ExceptionsCustomized or made-to-order items are not eligible for refunds unless they arrive damaged or defective.We’re committed to ensuring you have a positive experience at HomeDecorsHaven.com. Please don’t hesitate to reach out with any questions or concerns regarding your order.